REFUND POLICY

Refund Policy

Thank you for shopping with LUNIXO.

Because we sell digital software products that may include immediately accessible downloads, activation information, or license keys, refunds are handled differently from refunds for physical products.

Before Purchasing

Please carefully review the product description before completing your purchase.

Customers are responsible for confirming:

  • System requirements
  • Operating system compatibility
  • Product edition
  • Device compatibility
  • Software requirements
  • Intended use

If you are unsure whether a product is suitable for your device, please contact us before purchasing.

Eligible Refund Requests

A refund may be considered when:

  • The digital product was not delivered and we are unable to provide it.
  • A license or activation key supplied by us is confirmed to be invalid and we cannot provide a working replacement.
  • The product received is materially different from the product ordered.
  • A technical issue originating from our supplied product cannot be resolved after reasonable troubleshooting.

Where appropriate, we may first attempt to resolve the problem or provide a replacement before issuing a refund.

Non-Refundable Situations

Subject to applicable consumer law, refunds may not normally be provided when:

  • A valid digital license has already been delivered and successfully activated.
  • You purchased the wrong product or version without checking the product description.
  • Your device does not meet the stated system requirements.
  • You changed your mind after receiving or accessing the digital product.
  • You no longer need the software.
  • You purchased software that is incompatible despite compatibility requirements being clearly stated.
  • Installation or activation instructions were not followed correctly and the product itself is functioning properly.
  • The license or digital product has been transferred, redeemed, activated, or otherwise consumed.

Requesting a Refund

To request assistance or a refund review, contact:

Email: support@lunxo.org

Please include:

  • Your order number
  • Your name
  • Email used for the purchase
  • Product purchased
  • Detailed explanation of the problem
  • Relevant screenshots or error messages

We may request additional information to verify the issue.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

If local law provides you with rights that cannot legally be excluded, those rights will continue to apply.