DIGITAL DELIVERY POLICY
Digital Delivery Policy
At LUNIXO, we specialize in digital software products. No physical item will be shipped unless a product page specifically states otherwise.
How Digital Delivery Works
After your order has been successfully placed and payment has been confirmed, the digital content associated with your purchase may be delivered through one or more of the following methods:
- Download link
- Customer account
- Order confirmation page
- Digital delivery application integrated with our store
Depending on the product, your delivery may contain:
- Software download information
- License or activation key
- Installation instructions
- Activation instructions
- Product documentation
Delivery Time
Most digital orders are processed shortly after successful payment.
In certain situations, delivery may be delayed because of:
- Payment verification
- Fraud-prevention checks
- Incorrect customer information
- Technical issues
- Additional order verification
If you have completed payment but have not received your order, please check your spam, junk, and promotions folders before contacting support.
Correct Email Address
Customers are responsible for providing a valid and accessible email address during checkout.
If you entered an incorrect email address, please contact:
Include your order number and the correct email address.
No Physical Shipping
Digital products do not require physical shipment. Therefore, you will not receive a parcel or physical disc unless clearly stated on the relevant product page.
Delivery Problems
If your download link, license information, or digital product has not been delivered correctly, please contact us at:
Email: support@lunxo.org
Phone: +44 7916 687322
We will investigate the issue and assist you.